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AdvancedTechSolutionsforYourBusiness

Empowering your growth with the most comprehensive CRM system and the fastest WhatsApp API service.

99.9%
Uptime & Reliability
< 1s
Delivery Speed
100%
Customization
24/7
Direct Tech Support
The Wakeel Suite

From the first WhatsApp message to the final invoice

A smart CRM and a complete WhatsApp business platform, connected to give your team the full picture of every customer and turn conversations into real revenue.

Wakeel CRMMobile app · AI-powered

A smart CRM that runs your sales and support from your phone

Every client, appointment, invoice and support ticket in one place. Leads flow in automatically from your ad campaigns, and AI tells you who is closest to buying and what to do next.

  • Automatic lead capture from Facebook, Instagram, TikTok, WhatsApp and your website forms
  • AI lead score from 0 to 100, with a negotiation summary and an alert when contact goes quiet
  • Quotes and tax invoices as Arabic-ready PDFs, sent to the client over WhatsApp
  • Live KPIs: conversion rate, response time and loss rate for every team member
Request a Demo Explore the CRM
GET IT ONGoogle Play Now available on Android
Client list in the Wakeel CRM app
Client KPIs in the Wakeel CRM app
The AI tab in a client profile in the Wakeel CRM app
12
Integrated modules
7
Automatic lead sources
21
Ready-made AI prompts
13
Customizable settings lists
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An AI sales assistant on your team

Scores every lead, summarizes negotiation history and WhatsApp chats, and suggests the next step, plus an AI sales manager that analyzes your whole company.

87
AI insight

Interested in the Ultimate plan. Last contact was 9 days ago. Send a quote with a 5% discount today.

Analyze the chances of closing What discount closes this deal? Churn risk for this client Draft a friendly follow-up Summarize the last WhatsApp chat Compare this month's sales to last

Leads arrive on their own

Direct connection to Meta and TikTok lead ads, your website forms and landing pages, with duplicate-number detection and a full log of every capture.

FacebookInstagramTikTokWhatsAppContact formLanding pagesWebsite forms

A 360° profile for every client

Stage, priority and rating (hot / warm / cold), contacts, files and tasks, comments with @mentions, and a timeline that logs every move automatically.

Reports & KPIs

Conversion rate, average first response, days to close, and performance by source and by employee, exportable to Excel and PDF.

Organized appointments

Meetings, calls and field visits with status tracking, rescheduling and a 7-day upcoming view.

Quotes & invoices

Line items, discounts and 15% VAT, Arabic PDF invoices sent over WhatsApp, and partial payments by cash, transfer, card or cheque.

Tickets & satisfaction ratings

Numbered tickets with categories and automatic SLA deadlines, opened straight from WhatsApp chats, with 1–5 star ratings from your customers.

Inventory linked to your ERP

Scan barcodes, check stock before you sell, and push invoices to your ERP automatically.

Fully isolated data for every company Custom roles & granular permissions Teams for sales, support & marketing Public API for your website
Wakeel WhatsAppCustomer service & conversation management on WhatsApp

Every WhatsApp conversation in one inbox, routed to your team and tracked as a ticket until it's solved

A shared inbox for all your numbers, automatic routing to the agents on shift, and a ticket for every request that closes with a satisfaction rating and an AI summary sent to your CRM.

Shared team inboxReal-time chats from all your numbers, with internal notes and quick replies
A ticket for every chatOpened automatically on the customer's message, then assigned and closed inside the chat
Shift-aware routingRound-robin or least-busy, and only to agents who are on shift
Ratings & AI summariesA satisfaction survey on close and an AI summary sent to your CRM

Works with Meta's official WhatsApp Cloud API, with support for multiple numbers

Start for Free Explore the platform
3
Conversation routing modes
4
Statuses to track every ticket
15
Team permissions
1–5
Satisfaction rating per ticket

A shared inbox for all your numbers

Every WhatsApp chat lands in real time on one screen your team works from together: filter by number, tag and stage, leave internal notes the customer never sees, answer with quick-reply shortcuts, send voice notes and media, and rename contacts.

Internal notes Quick replies Voice notes Colored tags Sales & booking pipelines Filter by number

Tickets managed inside the chat

A ticket opens automatically with the first message, with a category, subject and unique number. It's assigned to the first agent who replies, reopens when the customer comes back, and closes automatically after 12 to 72 hours of inactivity.

Teams & shifts

Link each number to a team, define shifts and working days, and route chats round-robin or to the least-busy agent, sending returning customers back to the same agent.

Conversation privacy

Decide what each agent sees: every conversation, their team's conversations, or only those assigned to them, plus 15 adjustable permissions.

WhatsApp Cloud API

Official WhatsApp campaigns via Meta

Launch campaigns to thousands of customers with Meta-approved templates: personal variables for every customer from an Excel file or a contact group, send now or schedule, and track sent, read and failed counts for every campaign, within Meta's daily limits and with clear pricing per category. Campaigns over a QR connection, paced to protect your number from bans, are available too.

Approved templates Personal variables Scheduled sending Read rate Meta daily limits

Customer satisfaction ratings

An automatic survey after a ticket closes, in three formats: an interactive star list, quick buttons or a text reply. The rating is saved and sent to your CRM.

AI summary for every ticket

When a ticket closes, AI summarizes the issue and its resolution in two lines and sends it to your CRM.

Synced with Wakeel CRM

The customer is created in your CRM automatically, and tickets, summaries and ratings are synced to their profile.

Auto-reply bot

Keyword rules that work around the clock, respond to button taps and list picks, and can be tied to a specific campaign.

Meta templates & WhatsApp Flows

Create templates and submit them for approval in-app, start from 7 ready-made ones, and build interactive Flows for bookings, surveys and lead capture.

API & webhooks for developers

A documented REST API with secure keys, plus instant webhooks for incoming messages and sent, delivered and read receipts, with automatic retries.

Text Images PDF documents Video Voice & audio Interactive buttons Lists Location Approved templates WhatsApp Flows
Also in the platform OTP verification via API Analytics & exportable message logs Prepaid wallet & VAT invoices WhatsApp business profile editor
Better together

When WhatsApp meets your CRM, no lead slips away

Connect both products and every conversation automatically becomes organized data your team can act on.

1
WhatsApp

A customer messages you on WhatsApp

An incoming message on your official business number

2
CRM

Added to your CRM automatically

A client profile is created instantly, with duplicate detection

3
WhatsApp

Support ticket & AI summary

A ticket opens and AI summarizes the conversation

4
CRM

The rating lands in the profile

The 1–5 satisfaction score is saved to the client profile and your reports

Book a demo of the full suite

Client Success Stories

★★★★★

"WakeeL transformed our digital presence. Professional, fast, and exactly what we needed."

A

Ahmed Hassan

CEO, TechStart

★★★★★

"Their marketing strategies doubled our leads in just 3 months. Highly recommended!"

S

Sara Al-Rashid

Marketing Director

★★★★★

"The best tech partner we've worked with. They understand business, not just code."

O

Omar Khalil

Startup Founder

★★★★★

"WakeeL transformed our digital presence. Professional, fast, and exactly what we needed."

A

Ahmed Hassan

CEO, TechStart

★★★★★

"Their marketing strategies doubled our leads in just 3 months. Highly recommended!"

S

Sara Al-Rashid

Marketing Director

★★★★★

"The best tech partner we've worked with. They understand business, not just code."

O

Omar Khalil

Startup Founder

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