Customer Relationship Management (CRM)
A fully customized and integrated CRM system to help you manage your sales, customers, and team efficiently and effortlessly.
Comprehensive Management
Professional dashboard to track all details and sales pipelines.
Security
Top-tier data protection.
Accurate Reports
Live statistics and charts to support smart decision making.
An AI sales assistant on your team
Scores every lead, summarizes negotiation history and WhatsApp chats, and suggests the next step, plus an AI sales manager that analyzes your whole company.
Leads arrive on their own
Direct connection to Meta and TikTok lead ads, your website forms and landing pages, with duplicate-number detection and a full log of every capture.
Quotes & invoices
Line items, discounts and 15% VAT, Arabic PDF invoices sent over WhatsApp, and partial payments by cash, transfer, card or cheque.
Organized appointments
Meetings, calls and field visits with status tracking, rescheduling and a 7-day upcoming view.
Tickets & satisfaction ratings
Numbered tickets with categories and automatic SLA deadlines, opened straight from WhatsApp chats, with 1–5 star ratings from your customers.
Inventory linked to your ERP
Scan barcodes, check stock before you sell, and push invoices to your ERP automatically.
Integrated WhatsApp Business Platform
A complete customer-service platform on WhatsApp: a shared inbox for your team and support tickets routed automatically to your agents and closed with a satisfaction rating, alongside marketing campaigns, auto-replies and OTP messages.
Shared team inbox
Real-time chats from all your numbers, with internal notes and quick replies
A ticket for every chat
Opened automatically on the customer's message, then assigned and closed inside the chat
Shift-aware routing
Round-robin or least-busy, and only to agents who are on shift
Smart Marketing Campaigns
Reach thousands of customers with one click and get detailed analytics.
Automated Replies (Chatbot)
Automate responses to customer inquiries 24/7 intelligently.
Fast OTP & Alerts
Ultra-fast and reliable API integration to secure your users' accounts.
Screens built for customer-service teams
From the first message to the customer's rating, every step is clear to your team and your managers.
Official WhatsApp campaigns via Meta
Launch campaigns to thousands of customers with Meta-approved templates: personal variables for every customer from an Excel file or a contact group, send now or schedule, and track sent, read and failed counts for every campaign, within Meta's daily limits and with clear pricing per category. Campaigns over a QR connection, paced to protect your number from bans, are available too.
Meta templates & WhatsApp Flows
Create templates and submit them for approval in-app, start from 7 ready-made ones, and build interactive Flows for bookings, surveys and lead capture.
Conversation privacy
Decide what each agent sees: every conversation, their team's conversations, or only those assigned to them, plus 15 adjustable permissions.
Customer satisfaction ratings
An automatic survey after a ticket closes, in three formats: an interactive star list, quick buttons or a text reply. The rating is saved and sent to your CRM.
AI summary for every ticket
When a ticket closes, AI summarizes the issue and its resolution in two lines and sends it to your CRM.
Synced with Wakeel CRM
The customer is created in your CRM automatically, and tickets, summaries and ratings are synced to their profile.
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